Job Title: Residential Program Manager – Youth Services
Location: Oakland, CA
Pay: $34–$38 per hour / $81,600 salary once converted
Employment Type: Temp to Hire permanently
Schedule: Full-Time
Position Overview
We are seeking a dedicated and mission-driven Residential Program Manager to oversee operations of a 40-bed youth facility in Oakland, CA, which includes both an Emergency Shelter and Transitional Living Program. This position begins as a short-term contract with the strong goal of permanent hire. Upon conversion to permanent status, employees are eligible for a comprehensive and competitive benefits package.
This leadership role is responsible for supervising residential staff, ensuring high-quality, trauma-informed care for youth experiencing homelessness, and maintaining compliance with agency, funder, and program standards. The Residential Program Manager works closely with senior leadership to manage daily operations, lead life-skills programming, and ensure a safe and supportive environment for youth.
Key Responsibilities
Leadership & Supervision
- Provide direct supervision, coaching, and training to Youth Engagement Specialists and Per Diem staff
- Hire, onboard, evaluate, and develop residential staff
- Conduct regular supervision meetings and performance evaluations
- Lead staff meetings and manage shift transitions
- Create and maintain weekly/monthly schedules to ensure 24/7 program coverage
- Provide emergency backup staffing and participate in on-call rotation
Program Operations
- Oversee daily operations of the Emergency Shelter and Transitional Living Program
- Maintain a safe, structured, trauma-informed residential environment
- Lead life-skills programming, chore programs, and youth engagement activities
- Coordinate and implement weekly and monthly program calendars
- Monitor youth participation, internships, and programming engagement
- Provide crisis intervention and de-escalation support as needed
Case Management & Housing Coordination
- Support referral, intake, screening, waitlist, and placement processes
- Coordinate housing placements with Coordinated Entry teams
- Monitor census and ensure compliance with funder requirements
- Support youth with case plan goals, housing stabilization, and transitions
- Coordinate internal and external referrals
- Facilitate success plan meetings and track youth progress
Experience:
- 1–3 years of supervisory/management experience in a residential setting
- Experience working with at-risk, runaway, or homeless youth strongly preferred
- Case management experience preferred
Skills & Knowledge:
- Knowledge of adolescent development and trauma-informed care
- Crisis intervention and de-escalation skills
- Strong leadership and team development abilities
- Excellent written and verbal communication skills
- Strong organizational and documentation skills
- CPR, First Aid, and crisis response knowledge preferred
Additional Requirements:
- Valid California Driver’s License with reliable transportation and clean driving record
- Ability to participate in on-call rotation
- Comfortable using computers, email systems, and documentation databases
Benefits (Upon Permanent Conversion)
- 2 weeks vacation in Year One
- 3 weeks vacation in Year Two
- 4 weeks vacation in Year Three
- Vacation accrual begins after 90-day introductory period
- Paid sick time
- Up to 11 paid company holidays (holiday pay or double time when applicable)
- Medical, Dental & Vision plans with multiple coverage options
- Company-paid life insurance
- Optional supplemental benefits including short-term disability, long-term disability, prepaid legal, and more
- Retirement plan eligibility after 90 days
- After one year: up to 3% company match
- Additional annual non-matching retirement contribution
This is an excellent opportunity for a compassionate and organized leader who is passionate about supporting youth experiencing homelessness and building strong, effective residential teams in a structured, mission-driven environment.