Admissions Coordinator, Inside Sales Representative - Behavioral Health & Recovery - Brentwood, TN

People in crisis do not need a pitch. They need a clear, honest path into care. In this role, you turn inbound interest into the right next step—assessment, detox, or treatment—so families stop guessing, and clinicians receive patients who are ready to engage. Your work sits at the front door of recovery: every qualified admission you guide is a life given a real chance to stabilize.

You join a compact admissions and growth team inside a privately held behavioral-health organization offering mental health, addiction treatment, detox, therapy, and nutrition-focused rehabilitation. You report to the sales or admissions leader, work a defined inquiry queue, and use phone, CRM, and benefits-verification support alongside clinicians who own medical decisions. Coaching, call review, and clear program criteria are part of the job—not extras you have to invent.



Essential Duties and Responsibilities:

• Review prospective admissions against approved admission criteria, policies and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Conduct pre-admission assessments and benefits verifications.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

Performance Objectives:

• Convert qualified inquiries into scheduled clinical assessments within agreed service levels, with documented next steps and no dropped handoffs.
• Reach first meaningful contact quickly, then sustain a disciplined follow-up cadence until the person books, declines, or is referred elsewhere.
• Qualify fit against clinical, insurance, and program criteria before promising placement, so admissions and clinicians receive complete, accurate cases.
• Explain levels of care—detox, residential, therapy, and nutrition support—in plain language that matches what the programs actually deliver.
• Protect conversion quality: track show rate, reason for loss, and payer mix, and close the gaps you can control.
• Partner with admissions and clinical staff to resolve barriers (benefits, logistics, family concerns) without overselling or pressuring a decision.
• Keep the CRM current so leadership can see pipeline health, response time, and outcomes without chasing updates.

Qualifications:

• Proven inside sales or admissions results in healthcare, behavioral health, or another high-trust consultative sale.
• Comfort qualifying complex needs by phone and translating clinical options without diagnosing or guaranteeing outcomes.
• Disciplined pipeline habits: same-day outreach, accurate notes, and measurable follow-through.
• Working knowledge of insurance or benefits conversations, or the ability to learn payer rules fast and stay within them.
• Clear, calm communication with people who are scared, skeptical, or calling for someone else.
• Integrity under quota pressure: you will not place someone who is not a fit to hit a number.

Education and/or Work Experience Requirement:

• One year in a residential or drug and alcohol abuse facility preferred.
• Minimum 1 year of sales experience.
• High School Diploma or GED

Personal Qualifications:

• Possess ability and interest in acquiring professional growth through continuing education.
• Has the ability to develop and maintain good working relationships with all center personnel, professional staff, representatives from government and community agencies, clients and their families, and the public.
• Desire to work with a growing company where systems need to be developed and implemented. 
• Demonstrate a willingness and ability to learn and implement government regulations.
• Be able to write in a legible and coherent fashion.
• Team player
• Physical Requirements:
• Move throughout the community.
• Repetitive hand movement use and view PC. Use fax, telephone, and copier. 
• Sits or stand for long period of time, reach, bend, climb, stoop, and lift to 25lb. 
• Read and write, verbal and written communication, time management, and interpersonal skills. 
• Prioritize, meet deadlines, and use sound judgment. 
• Have reliable transportation, clean driving record, and car insurance as required by the state.

Why This Role

• Improving People's Lives. Impact you can see: your conversions become admissions, not anonymous leads.
• Early-stage room to shape how inquiry-to-care actually works, not just run a frozen script.
• A full continuum—detox through therapy and nutrition—so you can match need instead of forcing one product.
• A team small enough that clinical partners know your name and your cases.

If you can sell with restraint and still hit the number, apply. Tell us how you have moved people from first call to a committed next step—and how you decided when not to.