Outreach Coordinator, Business Development - Behavioral Health and Recovery, Memphis, TN.

We are seeking an Outreach Coordinator to develop and strengthen referral partnerships throughout the Memphis market. This field-based business development role connects healthcare professionals, employers, and community organizations with resources for individuals seeking mental health and substance use treatment.

The coordinator owns day-to-day territory development, builds trusted relationships, and works closely with outreach leadership, admissions, and clinical teams to support timely access to appropriate care. The role requires consistent prospecting, thoughtful follow-through, and accountability for measurable territory growth for the purpose of facilitating admissions to the organization's Behavioral Health and Recovery Programs.

Candidates must reside in or near the greater Memphis, TN area.

Essential Responsibilities:

• Build and maintain relationships with hospitals, case managers, discharge planners, therapists, psychiatric practices, primary care providers, and urgent care centers.

• Develop additional referral channels with employers, human resources and benefits teams, employee assistance programs, unions, legal professionals, and community organizations.

• Create and execute a territory plan that prioritizes high-potential accounts, schedules purposeful field visits, and establishes consistent follow-up with new and existing partners.

• Arrange and deliver introductory meetings, educational presentations, lunch-and-learns, facility tours, and participation in relevant networking and community events.

• Clearly communicate Apex’s treatment resources, including detoxification, residential care, partial hospitalization, intensive outpatient services, and virtual options where available.

• Coordinate referral handoffs with admissions and clinical teams; respond promptly to partner questions and help address access barriers without making clinical or coverage determinations.

• Document contacts, meetings, referral activity, and next steps in Salesforce; use reports and leadership feedback to improve account coverage and results.

• Represent Apex professionally, protect confidential information, and follow organizational policies for outreach, referral relationships, events, and expenses.

 Required Qualifications:

• Experience in business development, outside sales, community outreach, healthcare relationship management, or a comparable role involving prospecting and account development.

• Demonstrated ability to build professional relationships, gain access to decision-makers, and turn initial conversations into sustained engagement.

• Strong verbal and written communication skills, including confidence presenting to individuals and groups.

• Ability to independently plan a field schedule, manage multiple accounts, maintain accurate records, and follow through on commitments.

• Comfort working toward activity and growth goals, using a CRM, and reviewing performance with leadership.

• Ability to travel regularly throughout the assigned territory and participate in occasional regional meetings, facility visits, and evening community events.

Preferred Qualifications{

• Experience in behavioral health, substance use treatment, healthcare sales, hospital outreach, or another referral-driven service environment.

• Established professional relationships in the greater Memphis healthcare, employer, or community services market.

• Familiarity with treatment levels of care, referral pathways, and common barriers to accessing behavioral health services.

• Experience with Salesforce or a similar CRM. A Bachelor’s degree in business, marketing, communications, a behavioral health discipline, or a related field is helpful.

Performance Expectations:

Success will be evaluated through consistent execution of the territory plan, development of qualified referral partners, productive meetings and follow-up, accurate CRM documentation, partner responsiveness, and referral and admission growth. Specific targets will be established with leadership and reviewed regularly. All outreach should support appropriate access to care and a positive experience for referral partners and prospective patients.

Working Relationships:

This position collaborates with regional outreach leadership, fellow territory representatives, admissions, and clinical staff. The coordinator is expected to communicate market feedback, identify partnership opportunities, and work constructively across teams to support referral continuity.

Attractive Base Salary and Incentive Compensation based on experience.