Customer Service Representative

Overview

The Customer Service Representative supports customers, management, and field personnel by handling work orders, maintaining customer information, and ensuring a high level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced office environment.

Key Responsibilities

• Open, manage, and close work orders using the company ERP system
• Answer and route incoming calls; identify customer needs and issues
• Maintain accurate customer, account, and contract information
• Resolve service issues by coordinating with management and field staff
• Handle customer questions regarding maintenance contracts, warranties, billing, and services
• Process account updates
• Document customer interactions and maintain organized records
• Follow company procedures, communication standards, and policies
• Provide professional, friendly customer service and act as the first point of contact

Qualifications

• Prior customer service or dispatch experience preferred
• Strong phone communication and active listening skills
• Accurate data entry and strong attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with CRM or ERP systems
• Proficiency in Microsoft Word, Excel, and Outlook
• High school diploma or equivalent (college degree preferred)
• Typing speed of 45–50 WPM minimum

Desired Attributes

• Positive attitude and strong work ethic
• Ability to work independently and as part of a team
• Respect for confidentiality and good judgment
• Reliable, detail-oriented, and customer-focused
• Aligns with company core values of honesty, reliability, and personal service

Working Conditions

• Full-time, in-person position
• Monday–Friday, 7:30 a.m. – 4:30 p.m.