Job Title: Maintenance / Repair Supervisor

Department: Maintenance/Repair

Reports To: Vice President

Position Summary

The Maintenance / Repair Supervisor is responsible for overseeing field technicians performing elevator maintenance, service, and repair work. This role ensures safe, code-compliant, highquality service delivery while maintaining productivity, customer satisfaction, and operational efficiency. The Supervisor provides technical guidance, scheduling coordination, and performance oversight for maintenance and repair teams.

Key Responsibilities

Team Leadership & Supervision

• Supervise and support elevator maintenance and repair technicians.
• Work with Coordinator to assign and coordinate daily work schedules, callbacks, and repair jobs.
• Assist with parts ordering/quoting when needed (in the event that staff may be on PTO)
• Monitor technician productivity, quality of work, and safety compliance.
• Conduct ride-alongs, field audits, and job site inspections.
• Provide coaching, technical support (through coordination), and performance evaluations.
• Assist in recruiting, onboarding, and training new technicians.

Operations Management

• Ensure preventative maintenance routes are completed on schedule.
• Oversee troubleshooting and repair of elevators, escalators, and related equipment.
• Review service tickets, repair quotes, and job documentation for accuracy.
• Coordinate major repairs and modernization support when required.
• Monitor inventory, parts usage, and job cost control.
• Support emergency response and after-hours service as needed.

Safety & Compliance

• Enforce company safety policies and OSHA regulations.
• Ensure all work meets state and local elevator codes and industry standards.
• Conduct safety meetings and toolbox talks.
• Investigate incidents and implement corrective actions.

Customer Relations

• Serve as a technical escalation point for customers.
• Support sales and account management teams with technical insight.
• Assist in resolving customer concerns and service issues.
• Maintain strong relationships with building owners, property managers, and inspectors.

Administrative Duties

• Approve timecards and review technician reports.
• Assist with budgeting and operational planning.
• Track KPIs such as callbacks, route completion, repair turnaround time, and safety metrics.
• Maintain accurate service records and compliance documentation.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• 5+ years of Supervising elevator maintenance/repair experience
• Mechanics license a plus but not required

Technical Skills

• Strong knowledge of hydraulic, traction, and MRL systems
• Familiarity with applicable elevator codes (ASME A17.1, etc.).

Soft Skills

• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• Strong organizational and time management skills.
• Ability to work under pressure and manage multiple priorities.

Physical Requirements

• Ability to climb ladders and work in hoistways and machine rooms.
• Comfortable working in mechanical spaces and varying weather conditions.
• Valid driver’s license and clean driving record.

Compensation & Benefits

• Competitive salary based on experience.
• Company vehicle or vehicle allowance (if applicable).
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Continuing education and licensing support if required.