QA Manager – Modernization & Construction

The QA Manager – Modernization & Construction is responsible for improving the quality, consistency, and efficiency of elevator modernization and construction projects from installation through final completion and turnover. This position serves as a critical link between field operations, project management, and company leadership, with a primary focus on reducing job completion times, minimizing punch-list items and callbacks, improving first-pass inspection results, and ensuring consistent adherence to company installation and quality standards. The QA Manager will establish and reinforce standardized processes, perform field quality reviews at key project milestones, identify recurring causes of delays and deficiencies, and work directly with field and project teams to drive corrective action and continuous improvement.

Key Responsibilities Quality Assurance & Field Reviews

• Conduct scheduled and milestone-based quality reviews of modernization and construction projects.

• Verify that installations meet company quality standards, approved project requirements, manufacturer specifications, and applicable elevator codes.

• Identify installation deficiencies, incomplete work, and potential inspection issues before they affect project completion or turnover.

• Establish standardized QA checklists for critical phases of modernization and construction projects.

• Perform pre-inspection and turnover readiness reviews to improve first-pass inspection and acceptance rates.

• Document findings clearly and assign corrective actions to the appropriate team members.

• Verify completion of corrective actions and identify repeat deficiencies requiring broader process changes.

Job Completion & Process Improvement

• Evaluate modernization and construction workflows to identify bottlenecks that extend job duration or delay turnover.

• Work with Operations, Project Management, Field Supervision, and field personnel to establish clear completion standards and milestone expectations.

• Reinforce processes designed to ensure jobs are truly ready before advancing to the next phase.

• Identify recurring causes of lost time, including incomplete prerequisite work, material deficiencies, failed inspections, poor handoffs, and unresolved punch-list items.

• Develop practical solutions that reduce rework and improve field productivity without compromising safety or quality.

• Track projects approaching completion and proactively identify issues that could prevent inspection, acceptance, or turnover.

• Lead post-job reviews on projects with significant delays or quality issues and convert lessons learned into improved processes.

Standardization & Accountability

• Develop and maintain standardized quality expectations for modernization and construction work.

• Create clear QA checkpoints throughout the project lifecycle rather than relying solely on final inspections.

• Establish consistent documentation for field quality reviews, punch lists, corrective actions, and project readiness.

• Monitor compliance with established company processes and escalate recurring issues when necessary.

• Partner with field leadership to ensure expectations are understood and consistently applied across crews and projects.

• Promote accountability while maintaining a collaborative, solutions-oriented relationship with field personnel. Training & Continuous Improvement

• Identify recurring workmanship or process deficiencies and recommend targeted training.

• Work with field leadership to develop installation best practices and quality standards.

• Coach mechanics, apprentices, supervisors, and project personnel on recurring quality issues and expectations.

• Share lessons learned across projects to prevent the same problems from occurring repeatedly.

• Assist with developing standardized installation procedures, checklists, reference materials, and closeout processes.

• Support a culture in which quality is built into the installation process rather than inspected in at the end.

Performance Tracking & Reporting Develop and maintain meaningful QA and project-completion metrics, including:

• Average project duration versus planned duration

• Time from substantial installation completion to final turnover

• First-pass inspection/acceptance rate

• Number of deficiencies identified during pre-inspection

• Punch-list volume and aging

• Rework hours

• Callback frequency following turnover

• Repeat quality deficiencies

• Corrective-action completion time

• Jobs delayed due to preventable quality or process issues

• Provide regular reporting to leadership highlighting trends, recurring problems, project risks, and recommended corrective actions.

Qualifications

• Strong knowledge of elevator modernization and/or new construction installation.

• Extensive understanding of elevator field operations, installation sequencing, testing, adjustment, inspection preparation, and turnover.

• Working knowledge of applicable elevator codes, safety requirements, and industry standards.

• Ability to recognize installation deficiencies and determine appropriate corrective actions.

• Strong understanding of the relationship between workmanship, project planning, field productivity, and job completion.

• Demonstrated ability to develop and enforce standardized processes.

• Strong organizational, documentation, and follow-through skills.

• Ability to communicate effectively with mechanics, supervisors, project managers, customers, inspectors, and senior leadership.

• Comfortable addressing performance and quality issues directly and constructively.

• Ability to analyze recurring problems and distinguish individual project issues from systemic process issues.

• Proficiency with standard business software and the ability to maintain QA tracking and reporting systems.

Preferred Experience

• 7+ years of elevator industry experience, preferably involving modernization and/or construction.

• Previous experience as an inspector, field mechanic, adjuster, field supervisor, construction/modernization superintendent, project manager, or similar role.

• Prior responsibility for elevator inspections, testing, adjustment, project turnover, or quality assurance strongly preferred.

• Experience developing or implementing field processes and quality-control programs is a plus.

Key Performance Indicators

Success in this position will be measured primarily by improvements in:

1. Job Completion Time – Reduction in the time required to move projects from installation through inspection and final turnover.

2. First-Pass Quality – Increased percentage of projects passing internal QA reviews and jurisdictional/customer inspections without significant deficiencies.

3. Punch-List Reduction – Fewer and faster resolution of outstanding items at the end of projects.

4. Rework Reduction – Reduction in labor hours and material costs associated with correcting preventable installation deficiencies.

5. Process Compliance – Consistent execution of established QA checkpoints and project-completion procedures.

6. Repeat Deficiency Reduction – Measurable reduction in recurring quality problems across crews and projects.

7. Post-Turnover Performance – Reduction in early-life callbacks and quality-related service issues following project completion.

Authority & Expectations

The QA Manager is expected to have the authority to identify work that does not meet company standards, require corrective action, and recommend that a project not proceed to inspection or turnover until significant quality or completion issues have been resolved. The position is not intended to replace the responsibilities of Project Managers, Field Supervisors, or Mechanics. Instead, the QA Manager provides an independent layer of quality control and process accountability designed to help those teams complete projects correctly, consistently, and on schedule.

What Success Looks Like

A successful QA Manager will help create an operation where problems are identified earlier, expectations are consistent across crews, fewer deficiencies reach the inspection stage, punch lists become smaller, rework decreases, and completed installations move from field completion to customer turnover significantly faster. Ultimately, the goal of this position is simple: Build quality into the process, eliminate preventable delays, and help the Modernization/Construction division finish jobs right the first time.