RESPONSIBILITIES:

• Achieve established service sales goals and objectives for account retention, open order sales, repair sales, foreign maintenance acquisition, NCS conversion, etc.
• Ensure all maintenance contracts are current and not exposed to unnecessary risk. Proactively and expeditiously convert/roll over pending or expiring maintenance contracts. Recognize signs of potential cancellations and act to prevent them.
• Prepare maintenance estimates, open order proposals, repair or modernization proposals, etc, and present same to customers.
• Recognize competitive advantages and use those to assist in selling the premium service that we offer.
• Manage and develop excellent customer relations and ensure company interests are maximized in the area.
• Respond quickly, professionally and positively to all customer needs and concerns.
• Work to continually gain technical knowledge on elevator/escalator operations.
• Build industry knowledge, particularly in dynamic regulatory areas.
• Assist with collections and maintenance of accounts to ensure minimal receivables.
• Maintain accurate data entries, reports as required.
• Review all billables and escalations monthly for accuracy.
• Diligently enter data and utilize Salesforce per company policy and guidelines

REQUIREMENTS:

• Bachelors degree or equivalent preferred.
• Minimum of 3 years of B2B Sales, Construction Industry, Services Industry, and/or Commercial/Retail Real Estate
• Valid drivers license with acceptable driving record.
• Prior experience in a sales and/or customer service environment preferred.
• General knowledge of vertical transportation industry preferred.
• Excellent written and oral communication skills.
• Strong customer service and people skills
• Ability to handle adversity calmly and function with a high sense of urgency.
• Working knowledge in MS Office including Word, Outlook, EXCEL, and PowerPoint. MS Project knowledge beneficial.
• Salesforce application experience