Service Manager

- Oversee company service department, act as the crucial bridge between the business,

its clients, and the workforce.

- Ensure daily operations run smoothly

- Maintain high customer satisfaction

- Handle escalated client issues

- Manage team performance.

Balance core responsibilities:

 Customer Experience:

o Set service policies

o Manage after hours service call system

o Address complex client complaints

o Foster customer retention and trust.

 Team Leadership:

o Hire

o Schedule

o Evaluate technicians.

 Process Optimization:

o Design & implement strategies that prevent/address recurring service

issues

o Coordinate the seamless delivery of services.

 Financial Management:

o Oversee billing

o Manage payroll time processing to ensure efficiency and accuracy

 Performance Tracking:

o Monitor key performance indicators

 Such as response times and service efficiency

 Identify areas for improvement.

The role requires a mix of leadership, communication, and business acumen.

Attention to detail is critical.