Elevator Troubleshooter / Senior ServiceTechnician

Location: Sarasota, FL

Overview:

We are seeking highly skilled Elevator Troubleshooters for the Sarasota area. This role is focused primarily on troubleshooting, diagnostics, and solving difficult elevator problems, not running a standard maintenance route, but helping with routes when needed. This position will serve as the technical expert for the area — responding to problem units, assisting other technicians and/or management, and solving complex issues to keep equipment running and customers satisfied.

Responsibilities:

Troubleshooting Diagnostics

• Diagnose and repair complex elevator issues, including controllers, wiring, intermittent faults, and chronic problem units.
• Respond to problem calls and difficult service issues,
• Work across multiple customers and job sites to resolve ongoing problems.
• Serve as the lead troubleshooter for the area with extensive knowledge of using a laptop for troubleshooting.

Technical Support for Field Team

• Assist route technicians with difficult troubleshooting.
• Help reduce callbacks and repeated service issues.
• Support modernization jobs when technical expertise is needed.
• Help stabilize problem accounts and customer relationships.

Team Support

• Work closely with the Service Manager and Branch Manager to prioritize problem units.
• Be willing to assist with maintenance or repairs when needed.
• Help improve the technical ability of the overall team.

Requirements:

• CET (Certified Elevator Technician) required.
• Strong troubleshooting and diagnostic ability.
• Experience working on a variety of elevator equipment and controllers.
• Ability to work independently and solve problems without supervision.
• Willingness to travel within Sarasota service area.
• Team-oriented mindset and strong sense of urgency.

Ideal Candidate:

• Is known as the person who can figure out the problems others can’t.
• Prefers troubleshooting over running a maintenance route.
• Can walk into a problem job and take control of the situation.
• Is a team player and willing to help wherever needed.
• Takes pride in solving difficult problems and helping customers.

Purpose of the Role:

• The primary purpose of this role is to solve difficult problems and “put out fires” so that route technicians can stay on schedule, modernization jobs stay on track, and customers remain satisfied.