Oversee the daily operations of our service department while leading a team of skilled elevator mechanics and technicians.

Key responsibilities include:

• Lead, coach, and develop a team of service technicians.
• Manage daily scheduling, dispatching, and service operations.
• Build strong relationships with customers and resolve escalated service issues.
• Monitor maintenance, repairs, inspections, callbacks, and service quality.
• Ensure compliance with safety standards, company policies, and regulatory requirements.
• Manage labor, materials, service profitability, and operating performance.
• Review KPIs and implement improvements that increase efficiency and customer satisfaction.
• Coordinate with repair, modernization, sales, and installation teams to deliver outstanding service.
• Participate in the after-hours management on-call rotation.



What we're looking for:

• Elevator industry service management experience strongly preferred.
• Leadership experience managing technicians or field personnel.
• Strong customer service and relationship-building skills.
• Excellent organizational, scheduling, and problem-solving abilities.
• Experience managing budgets, labor costs, and operational performance.
• Commitment to safety, quality workmanship, and accountability.
• Valid driver's license.