Job Title: Certified Medical Assistant / Registered Medical Assistant

Full-Time 4 1/2 day work week - Hourly Pay Varies based on experience

Reports To: Clinical Manager Revision 

PRIMARY PURPOSE AND FUNCTION

The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others, and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The MA reports to the clinical manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The CMA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to ensure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.

ESSENTIAL FUNTIONS AND RESPONSIBILITIES

Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.

• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
• Obtains additional data from patients and significant other based on initial data collection. 
• Performs chart review prior to clinic visits to obtain historical data. 
• Monitors patient status recognizing and reporting abnormal findings or changes in condition. 
• Organizes patient care activities based on assessment findings. 
• Confirms and clarifies written orders prior to implementation of delegated tasks. 
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. 
• Under clinical supervision, delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. 
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identify solutions to barriers to safety. 
• Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a “trainer” for waived testing, and coordinates activities related to proficiency. 
• Recognize emergency situations and implement emergency procedures according to clinic guidelines. 
• Administers first aid, CPR, and maintains emergency equipment and supplies. 
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patients’ need for additional information and refers to appropriate healthcare resources. 
• Assists patients to the exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. Directs patients with medical complaints who call or arrive at the clinic to the patient’s physician and/or emergency room for assistance. 
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognize patient care trends affecting unit supplies and notify clinic manager. 
• Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. 
• Reports findings to an appropriate person or arranges repairs as required.
• Ensures that soiled linen, needle containers, and potentially infectious waste are appropriately disposed of and removed from the clinic and exam area according to the infection control guidelines. 
• Performs related and delegated tasks, which include requests for prescription refills, taking and relaying messages, directing patient flow, and running errands. 
• Works with a healthcare team to ensure smooth and efficient patient flow and clinical operation. Problem solves obstacles and notifies manager and patients of wait time. 
• Checks medication expiration dates monthly, complete log sheet and discard expired medications.
• May serve as a float medical assistant in any office location as needed.
• Performs all other reasonably related job duties as assigned by department manager, office coordinator, or management. 
• May be required to work at any HFM office location as needed, and as required by or at the discretion of management.

KNOWLEDGE AND SKILL

• Ability to demonstrate strong customer service to our patients
• Proactive, helpful, can-do attitude
• Competent in MS Office products, including Outlook for emails
• Demonstrated problem solving and people skills
• High accuracy in work, attention to detail
• Proven oral and written skills
• Flexible with work schedule and business needs

COMPANY POLICY/PROCEDURE COMPLIANCE

• Adhering to all company policies and procedures as well as all local, state and federal laws
• HFM does not tolerate sexually or other unlawfully discriminatory actions, gestures, harassment, or statements. Any of these behaviors are subject to personnel action up to and including immediate termination and are to be reporting to Executive Leadership immediately.
• Maintain strict confidentiality of patient records (according to HIPAA laws) and of company records and data
• Maintain a professional image at all times. This includes dress, attitude, behavior and conduct
• Must be a team player
• Taking part in training and other learning opportunities to expand knowledge of the position and the company
• Performs all other reasonably related job duties as assigned by department manager, office coordinator, or management. 
• Assists in other HFM office locations or with other providers as needed

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