Role: Account Director

Location: hybrid 2 days in Baltimore, MD

Salary: upto $120k DOE

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we're honest, and we hustle—that's what makes us Clutch.

Clutch is looking for an Account Director with agency experience for a client of ours.

RESPONSIBILITIES

• Independently lead client accounts as the primary relationship owner
• Interface regularly with key client stakeholders, serving as a trusted partner and marketing advisor throughout the organization
• Stay up to date on industry trends, challenges, threats, and opportunities for all assigned clients
• Maintain client satisfaction and manage expectations while ensuring that the work is on strategy, on time, and on budget (a responsibility for all account management team).
• Constantly look for new opportunities and innovative solutions to offer clients for growth potential
• Partner closely with client leaders to understand business goals, marketing KPIs, and budgetary requirements in order to architect solutions that meet their needs
• Serve as a financial steward of client investment
• Uphold financial health across all assigned accounts, including project estimate/SOW development, invoicing, reconciliation, and P&L analysis, driving toward revenue and profit goals
• Competently and confidently orchestrate agency resources across multiple accounts to fulfil scoped deliverables
• Brief creative services and strategic services team members on all relevant information for new clients, new strategic initiatives and new integrated campaigns
• Collaborate with Traffic and Project Management teams to identify competing requirements and problem-solve to meet client needs
• Participate in weekly departmental staff meetings to keep senior leadership team apprised of client work status and overall team dynamics/health
• Provide weekly, quarterly and annual input on current and future account activity
• Execute, leads by example, quality standards set by senior leadership for the team and enforces adherence
• Demonstrate the ability to work in a dynamic environment through flexibility, resilience and a positive outlook
• Partner with the Director of Account Services in hiring, onboarding, managing, developing, and promoting team members
• Participate in new business pursuits as needed

QUALIFICATIONS

• Minimum of 10 years of related experience. Agency experience is preferred
• Experience in the building materials industry strongly preferred.
• 3+ years of management experience
• Strong interpersonal skills to foster positive relationships and build consensus among C-level executives
• Financial acumen and comfortable managing large client budgets
• Strong presentation skills
• Excellent communication skills, both written and verbal
• Strong critical thinking skills to problem-solve effectively, lead independently, and adapt to change
• Detail-oriented with strong organizational skills
• Team builder
• Minimum of a bachelor’s degree or equivalent business experience preferred