Role: Senior Product Manager

Location: Remote (EST preferred)

Rate: $50-70/hr DOE (w2)

Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.

Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.

We care, we're honest, and we hustle—that's what makes us Clutch.

Clutch is looking for a Senior Product Manager with non-profit client experience in an agency setting for a client of ours.

Responsibilities:

• Define and articulate the product vision, strategy, and roadmap for non-profit client websites and digital platforms, aligning them directly with organizational goals (donor acquisition, advocacy, membership, program sign-ups).
• Own the end-to-end user journey. Conduct robust user research (interviews, surveys, analytics review) and customer journey mapping to identify key pain points and opportunities for CX optimization across all digital touchpoints.
• Lead the strategic planning phase of major website redesign and platform modernization projects, defining the business case, success metrics, and high-level requirements for the new digital experience.
• Translate strategic objectives and user research into clear, actionable product documentation, including user stories, feature specifications, acceptance criteria, and detailed functional requirements for design and engineering teams.
• Own and manage the product backlog, leading prioritization ceremonies with clients and internal teams to ensure resources are focused on features that deliver the highest value and greatest mission impact.
• Define Key Performance Indicators (KPIs) and utilize digital analytics tools to track product performance, measure the success of launched features, and continuously iterate and optimize based on data.
•  Act as the primary liaison between client executive stakeholders, account managers, UX/UI designers, and development teams, ensuring all parties are aligned on product scope, goals, and delivery timelines.

Requirements:

• 5+ years of experience in Product Management, ideally within a digital agency, or marketing & advertising agency.
• Proven experience working with non-profit, association, or mission-driven organizations, demonstrating an understanding of their unique business models (donations, grants, memberships) and target audience needs (donors, volunteers, beneficiaries).
• Deep expertise in Customer Experience (CX) principles, user-centered design, and practical experience in leading large-scale website redesign or platform migration projects.
• Strong understanding of web development technologies, content management systems (CMS), and digital analytics platforms (Google Analytics, Adobe Analytics).
• Familiarity with Agile development methodologies (Scrum/Kanban) and experience with product management tools (Jira, Azure DevOps, Trello).
• Exceptional communication, presentation, and negotiation skills, with the ability to influence without authority and articulate complex technical concepts to non-technical stakeholders.
• Bachelor's degree in a relevant field (Business, Marketing, UX) or similar.

If you are interested in this opportunity, please apply today.

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