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Vice President, Client Services
Baltimore, MD
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Role: VP, Client Services

Location: Greater Baltimore Area, MD

Hybrid/On-site/Remote: Hybrid (On-site Tues-Thurs)


Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move. We care, we're honest, and we hustle—that's what makes us Clutch.


Clutch is looking for an experienced VP, Client Services for a client of ours.


As a vital member of the Senior Leadership Team, the VP of Client Services reports directly to the Agency President. This role is designed for a strategic powerhouse focused on the long-term health, profitability, and expansion of our client portfolio. You will move beyond the tactical day-to-day to focus on executive-level governance, high-level relationship cultivation, and the mentorship of our account leadership team.


Responsibilities:

  • Operational Excellence: Strengthen the adoption of agency systems and processes to ensure consistent, high-quality execution across all client priorities.
  • Revenue Management: Take full accountability for client retention and organic growth, identifying new business opportunities within existing partnerships through our unique value proposition.
  • Strategic Mentorship: Build and lead a high-performing team of account supervisors; provide the training and guidance necessary to transition daily account ownership while maintaining ultimate accountability.
  • Executive Partnership: Serve as a consultative advisor to senior-level client stakeholders, maintaining a deep understanding of their business dynamics and growth drivers.
  • Financial Stewardship: Collaborate with Finance to ensure disciplined pricing, accurate monthly fee forecasting, and optimal salary-to-fee income ratios.
  • Strategic Planning: Lead the annual marketing planning process for key accounts and proactively pitch programs that drive measurable business success.
  • Cross-Functional Integration: Champion a unified approach across Creative, Media, Performance, and Technology departments to ensure all work meets agency standards of "Clarity."
  • Onboarding & Roadmap Development: Partner with Brand Integration leaders to define what long-term success looks like for new clients, creating 12–36 month strategic roadmaps.



Qualifications:

  • Agency Leadership: 15+ years of progressive agency experience, with a proven track record in senior-level management.
  • Portfolio Growth: Demonstrated success in driving client retention and increasing account profitability through organic expansion.
  • Industry Experience: Prior Experience working with verticals such as Food & Beverage, Tourism, and Hospitality.
  • Financial Literacy: Strong command of agency financial models, pricing strategies, and resource allocation.
  • Team Development: Experience leading complex, multi-disciplinary teams and mentoring senior managers into leadership roles.
  • Expert Communication: Ability to engage in candid, high-level strategic debates and influence outcomes at the executive level.
  • Educational Foundation: Bachelor’s degree required; Advanced degree (MBA or related) preferred.



Please read: Contact from Clutch employees will always come from the domain @clutchnow.com ONLY and we will always provide a phone number where you can contact us. Clutch will NEVER present a job offer without a verbal or video interview and we will never ask you to transfer or pay money to get hired. If you are skeptical about any email or job offer, please reach out to us directly.

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