Summary

The Sales Support Specialist is responsible for providing administrative and coordination assistance to the sales team to ensure smooth, efficient operations and enhance customer satisfaction. This role is critical for bridging communication between sales, operations, and the customer.

Key Responsibilities

• Order Processing: Accurately process and track customer sales orders, ensuring timely entry into the system.
• Documentation: Prepare, file, and maintain sales contracts, quotes, and other essential sales documentation.
• Team Coordination: Serve as a central point of contact between the outside sales representatives and internal departments (e.g., shipping, finance).
• Customer Service: Respond to customer inquiries regarding order status, product availability, and delivery schedules via phone and email.
• Reporting: Assist with the creation of basic sales reports, performance summaries, and forecasts as needed.
• Inventory/Product Knowledge: Maintain up-to-date knowledge of product lines, pricing, and inventory levels to better support the sales team.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven experience in an administrative, customer service, or sales support role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce, HubSpot) is an asset.

Skills & Attributes

• Excellent Organizational Skills: High attention to detail and ability to manage multiple tasks simultaneously.
• Strong Communication: Professional and clear verbal and written communication skills.
• Problem-Solving: Proactive approach to identifying and resolving logistical or order-related issues.
• Team Player: Ability to work collaboratively and positively in a fast-paced environment.