Career Opportunities and Programs

Customer Upsell & Retention Intern

Commitment: Part-time (10 hours/week)

Duration: 7 Weeks (Fixed-Term Sprint)

Role Overview

We are seeking an organized, persuasive Intern to help us launch a new recurring subscription program. Your target audience is our database of 100 successful past customers who already love our career roadmaps. Working directly with the company supervisor, you will execute a 7-week campaign to convert these warm alumni into our very first cohort of monthly subscribers.

Key Responsibilities

• Warm Database Outreach: Execute email and messaging campaigns to our 100 first customers, pitching the value of our new subscription model.
• Lead Conversion: Actively follow up with past customers who show interest, answering questions and helping them upgrade to the subscription.
• Subscription Onboarding: Deliver the first round of subscription materials to new members and ensure a flawless initial experience.
• Campaign Tracking: Maintain a clean log of customer responses, product distribution, and objections to hand off to the supervisor at the end of the 7 weeks.
• Attend Zoom Meetings Weekly: Meet with company supervisor via Zoom at least once a week, and team meetings once a month, while practicing Zoom etiquette.

Qualifications & Skills

• Relationship-Driven Communicator: Excellent writing skills with a warm, professional tone that respects our existing customer relationships.
• Data-Organized: Comfortable managing and segmenting an email list of 100 contacts without losing track of details.
• Goal-Oriented: Excited by the challenge of converting as many past customers into recurring subscribers as possible in a short timeframe.