Absolute Staffing & Consulting Solutions is looking for a Customer Service Representative to join our team of professionals. This is a remote position in a virtual call center setting. If the description below sounds like you, Apply Now!

Job Title: Customer Service Representative                                  

Location: Remote

Job Type: Full-Time, Monday- Friday 9:00- 5:30 EST

Pay Rate: $18- $21/ per hour

General Summary:

We are seeking a reliable and detail-oriented Customer Service Representative with prior call center experience to support members in a fast-paced healthcare environment. This fully remote position requires strong communication skills, the ability to handle sensitive information, and a commitment to delivering excellent customer service.

Essential Duties and Responsibilities:

• Handle inbound and/or outbound calls in a professional and courteous manner
• Assist members with healthcare-related inquiries, including benefits, eligibility, claims status, and general account questions
• Accurately document all interactions in accordance with company and regulatory guidelines
• Maintain compliance with HIPAA and all privacy and security requirements
• Resolve customer concerns efficiently while meeting quality and productivity standards
• Escalate complex issues to appropriate departments when necessary
• Meet or exceed established performance metrics, including call quality, attendance, and productivity

Required Skills and Experience:

• Minimum 1 year of call center or customer service experience (healthcare preferred)
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Ability to handle confidential and sensitive information with discretion
• Comfortable working with multiple computer systems and applications
• Reliable high-speed internet and a distraction-free home workspace
• Ability to adhere to a set schedule and meet attendance requirements

Working Conditions:

• Remote work from home office, virtual Call Center environment.
• Must be able to sit for extended periods.
• Must use a direct connection to a modem, No Wi-Fi

Compensation & Benefits

Pay Rate: $18- $21 / per hour

Paid Time Off

• Generous PTO package
• Paid Holiday Schedule

Health Insurance

• Medical
• Dental
• Vision

Ancillary Benefits

• Short-term & long-term disability insurance
• Accidental death & dismemberment (AD&D) insurance
• Life insurance

Employee Assistance Program (EAP)

Support for emotional well-being, legal & financial matters, family & relationships, and work-life transitions.

Retirement

401(k) plan available