Customer Systems Integration Coordinator

Location:

• On site Mechanicsville VA

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM

Pay

• $24-$26 per hour

Position Overview

As a Sales Integration Coordinator, you will support the onboarding and activation of customers across multiple industry platforms. This role plays a critical part in ensuring customers are successfully activated, trained, and able to transact efficiently through KSI-supported systems.

The Sales Integration Coordinator will engage directly with customers, conduct outbound communications, analyze platform-generated reports, and coordinate activation efforts in partnership with internal teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support customer onboarding and activation for platforms including CCC, OpsTrax, PartsTrader, and our Customer Portal
• Review and analyze reports from various platforms to identify activation status and required follow-up actions
• Proactively contact customers via outbound calls and email to facilitate platform activation
• Guide customers through activation steps and resolve basic onboarding issues
• Maintain accurate documentation of customer interactions, activation progress, and system updates
• Collaborate with Sales, Operations, and Customer Support teams to ensure timely and successful activations
• Provide professional, high-quality customer service throughout the activation process
• Perform other duties as assigned as business needs change

QUALIFICATIONS:

• Ability to work on-site in an office environment
• Proficiency in Microsoft Excel, including basic to intermediate functions (e.g., VLOOKUPs, data analysis)
• Experience making outbound calls and engaging directly with customers
• High level of organization, attention to detail, and time management
• Ability to learn and navigate multiple software platforms efficiently
• Strong communication (verbal and written) and interpersonal skills
• Ability to adapt quickly to changing business and environmental conditions

Preferred Qualifications

• Experience supporting system migrations, customer onboarding, or account setup
• Background in sales support, customer operations, or call center environments
• Spanish bilingual skills a plus but not required

Benefits

• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Employer paid life insurance
• Optional supplemental insurance plans
• Employee referral bonus program
• Employee discount programs through benefit and payroll partners