Customer Systems Integration Coordinator

Location:

• On site Mechanicsville VA

Schedule

• Monday through Friday
• 8:30 AM to 5:00 PM

Pay

• $23 per hour
• Eligible for $0.50 per hour increases in April and October following probationary period

Position Overview

The Customer Systems Integration Coordinator supports customers during a transition to a new ERP platform. This role focuses on identifying customers who are not yet active on the new system, proactively reaching out, and guiding them through registration, access, and initial system use.

This position requires strong Excel skills, comfort with outbound customer communication, and the ability to calmly support customers who may be frustrated by system changes.

Key Responsibilities

• Review system generated reports to identify customers not yet active on the new ERP system
• Proactively contact customers via phone and email to support system registration and access
• Walk customers step by step through account setup and login
• Complete system setup on behalf of customers when needed and issue temporary access credentials
• Support customer migration from a legacy portal to a new ERP platform
• Work extensively in Excel to review, update, modify, and maintain reports
• Add filters, columns, rows, and basic calculations to existing Excel reports
• Build and maintain recurring reports used to track customer integration progress
• Document customer interactions, activation status, and follow up actions
• Handle some inbound customer calls related to system access and onboarding
• Coordinate with Sales Operations and internal support teams as needed

Required Qualifications

• Ability to work on site during standard business hours
• Strong Excel skills with experience modifying and maintaining reports
• Comfort making frequent outbound customer calls and handling less frequent inbound calls
• Clear verbal communication and strong customer service skills
• High attention to detail and strong organizational habits
• Ability to learn new systems and processes quickly

Preferred Qualifications

• Experience supporting system migrations, customer onboarding, or account setup
• Background in sales support, customer operations, or call center environments
• Spanish bilingual skills a plus but not required

Benefits

• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k) with company match
• Employer paid life insurance
• Optional supplemental insurance plans
• Employee referral bonus program
• Employee discount programs through benefit and payroll partners