Director of Collections / Credit

Location: Blue Bell, PA

Reports to: Chief Financial Officer

About Peirce Phelps:

Peirce Phelps is a leading HVAC distribution company and a subsidiary of Watsco, Inc. (NYSE: WSO), a Fortune 500 company and the nations largest HVAC/R distribution company. We are seeking a dynamic, hands-on Director of Credit to lead and transform our credit function.

Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high-quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of! Apply today for more information.

Position Summary:

The Director of Credit will be a key member of our finance team, responsible for overseeing and optimizing all aspects of our credit and collections operations. This leader will be actively engaged in day-to-day activities, driving process improvements, and building a high-performing, results-driven team. The ideal candidate will bring significant credit management expertise, a strong working knowledge of lien laws, and a proven track record of hands-on leadership in a fast-paced, operational environment.

Key Responsibilities:

• Lead, mentor, and develop an in-house credit team, including direct and indirect reports, responsible for Account Onboarding, Collections, and National Accounts.
• Oversee credit approval, account onboarding, collections, and resolution of outstanding receivables and credits.
• Develop and implement strategies to address and resolve aged receivables and customer credits, including risk mitigation.
• Establish and enforce credit policies, procedures, and best practices.
• Collaborate cross-functionally with Sales, Operations, and Finance to support business growth while managing risk.
• Be highly visible and engaged with day-to-day operations; act as an operator, not just a strategist.
• Ensure compliance with lien laws and stay current on relevant regulations.
• Drive adoption and optimization of credit and collections technology platforms.

Qualifications:

• Minimum 10 years of progressive credit and collections leadership experience, preferably within distribution, construction, or related industries.
• Demonstrated hands-on leadership style with a track record of building, motivating, and reorganizing teams for high performance.
• Strong knowledge of lien laws and their application in a commercial environment.
• Experience with credit and collections technology platforms (e.g., Billtrust or similar platforms) preferred.
• Bachelor’s degree in Business, Finance, Accounting, or related field required; advanced degree or relevant certifications (e.g., NACM, CCE) a plus.
• Excellent analytical, organizational, and communication skills.
• Proven ability to drive change, resolve challenges, and deliver results in a fast-paced, evolving environment.
• High integrity, sound judgment, and a customer-focused approach.

What Success Looks Like:

Success in the Director of Credit role at Peirce Phelps means:

• Developing a Long-Term Strategic Plan: Creating and executing a forward-thinking strategy for the credit function, reimagining every aspect from account onboarding to ultimate collection.
• Optimizing Team Performance. Utilize knowledge and experience to assess team structure and talent, implement process improvement strategies and optimize personnel to maximize performance and establish team for future growth.
• Building Best-in-Class Reporting: Designing and implementing a comprehensive suite of credit reports that provide real-time visibility into credit performance drivers. These reports should be transparent and accessible across the organization leveraging Peirce-Phelps business intelligence platforms where possible.
• Transforming Processes: Bringing a fresh perspective to existing processes and driving continuous improvement at every stage of the credit lifecycle.
• Resolving Aged Accounts: Making significant progress in cleaning up aged receivables and customer credits, and establishing a clear, effective strategy for the dispensation of outstanding balances.
• Driving Accountability and Collaboration: Fostering a culture of ownership, transparency, and cross-functional teamwork within the credit team and across the business.

More About Us

Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.

Find out more about Peirce-Phelps at www.peirce.com.

Why work with Peirce Phelps?

• Highly competitive pay
• Comprehensive benefits package
• Medical, dental, vision
• HSA available
• Wellness incentive program 
• 401k w/ company match
• 3 weeks paid vacation
• 6 Sick days
• 9 Paid holidays + 2 floating holidays
• Short- and long-term disability
• Life insurance
• Supplemental insurance available
• Tuition Reimbursement.
• Career growth and advancement opportunities.

Learn more about the history of Peirce Phelps HERE.

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