HVAC Technical Support Advisor

Remote (PA/NJ/DE)

Location:

Remote (Must be local to the PA/NJ/DE region)

Some onsite training in Blue Bell, PA

Schedule:

1st Shift

8am-5pm M-F

Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base in the Tri-State area. This is an exciting opportunity to join an amazing team! Apply today for more information!

Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. Additionally, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high-quality manufacturers that stand behind their products. Together, we create a solid bond that is long-lasting and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of!

Requirements

• HVAC service experience (Prefer 10 years Residential/Commercial)
• Strong troubleshooting and analytical skills
• Solid verbal and written communication skills
• Proven ability to work in a fast-paced environment
• Excellent customer service skills, including organizational, interpersonal communication, and presentation skills
• Strong work ethic
• Experience working cross-functionally with many internal groups, successfully

Duties

• Trade knowledge of HVAC systems, both Residential and Commercial
• Installation requirements plus basic code knowledge
• Service troubleshooting skills
• Ability to read/troubleshoot from wiring diagrams
• Ability to comprehend and then rearticulate technical manuals/instructions to others
• Self-sufficient, proactive doer who works well within a team
• Willing to embrace and learn new technologies
• Problem resolution
• Negotiation skills
• PC capable, including Word, EXCEL, PowerPoint
• Strong communication skills with all levels of technical knowledge
• Customer Service oriented
• Knowledge of HVAC controls
• Occasional travel to Peirce-Phelps branch locations

Why work with Peirce Phelps?

• Highly competitive pay
• Comprehensive benefits package
• HSA available
• Wellness incentive program
• Medical, dental, vision
• 401k w/ company match
• 3 weeks paid vacation
• 6 Sick days
• 9 Paid holidays + 2 floating holidays
• Short and long-term disability
• Life insurance
• Supplemental insurance available
• Tuition Reimbursement.
• Growth and advancement Opportunities

Learn more about the history of Peirce Phelps HERE.

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• Do NOT contact us with unsolicited services or offers.