ForMotiv Background

ForMotiv is the first Digital Behavioral Intelligence (DBI) platform. Using advanced, explanation-based predictive behavioral analytics, ForMotiv gives organizations unprecedented levels of insight into their users, leading to increased conversions, better digital experiences, and reduced risk and fraud. Our platform analyzes digital behavioral data throughout the insurance journey, providing actionable insights that drive measurable business outcomes across underwriting, fraud, and growth use cases. 

Job Description

As we continue to grow, we're looking for a Customer Success Manager who thrives in a customer-facing, technical environment and enjoys helping enterprise customers maximize the value of our platform. The Customer Success Manager is responsible for ensuring customers successfully implement, adopt, and expand their use of the ForMotiv platform. This is a customer-facing role that combines relationship management with technical problem-solving, data analysis, and cross-functional collaboration. You will serve as the primary point of contact for customers during implementation, partnering closely with Engineering, Data Science, Product, and Sales to deliver exceptional customer outcomes. You'll help customers integrate our platform, analyze behavioral data, monitor performance, troubleshoot issues, and identify opportunities to expand value over time.

Responsibilities

• Guide customers through technical integrations, coordinating closely with customer technical teams and internal Engineering resources.
• Analyze customer data and platform performance to identify trends, opportunities, and actionable recommendations.
• Monitor customer health, platform adoption, and key performance metrics to ensure long-term success.
• Assist in recurring business reviews and present insights, results, and recommendations to customer stakeholders.
• Coordinate cross-functionally with Engineering, Data Science, Product, and Sales to resolve customer issues and deliver new capabilities.
• Serve as the voice of the customer by providing feedback to Product and Engineering teams.
• Troubleshoot customer questions related to integrations, platform functionality, and behavioral analytics.
• Maintain a high level of customer satisfaction while ensuring customers realize measurable ROI from the ForMotiv platform.

Qualifications

• 3–7 years of experience in Customer Success, Technical Account Management, Solutions Consulting, Professional Services, or a similar customer-facing SaaS role.
• Experience managing enterprise customer relationships.
• Comfortable discussing APIs, integrations, data flows, and technical implementations (coding experience not required).
• Strong analytical skills with the ability to interpret data and communicate meaningful business insights.
• Excellent written, verbal, and presentation skills.
• Proven ability to manage multiple customer projects simultaneously.
• Experience working cross-functionally with technical and commercial teams.
• Self-starter who thrives in a fast-paced, high-growth startup environment.

Nice to Have

• Experience working with insurance carriers or insurance technology.
• Experience with analytics, business intelligence, or fraud/risk platforms.
• Familiarity with SQL, APIs, JSON, or data visualization tools.
• Experience supporting enterprise software implementations.

What ForMotiv Offers:

• Stock options with vested interest in growing the business
• Ground floor access to venture-backed technology start-up with global presence
• Permanent, full-time employment with company sponsored employee health, dental & 401k plans

The 5 Cultural Characteristics we look for:

• Curiosity: You look at each day as an opportunity to learn something new, not as an opportunity to prove what you already know.
• Work ethic: You look at each day as an opportunity to get better for yourself and your team
• Empathy: You care how others feel around you, and you have the capacity to understand
• their points of view.
• Teachable: You know your strengths and weaknesses and you aren’t afraid to ask for help; everybody you work with is smarter than you about something; willing to learn from everybody and willing to accept that you can always improve the way YOU work.
• Integrity: You have the judgment to do the right thing even when it’s not in your own self-interest

No visa sponsorship available at this time. Must be authorized to work for any employer in the US without sponsorship now or in the future.