Benefits Account Manager

Location: Remote

About the Role

Our client is looking for a dynamic, detail-oriented Benefits Account Manager to serve as a key point of contact for their clients on all matters related to employee benefits administration. This is a hands-on, fast-paced role for someone who thrives on staying busy, juggling multiple accounts, and solving problems independently. The ideal candidate combines strong technical benefits knowledge with a professional, client-facing presence and a comfort level with modern technology, including AI-powered tools that help streamline day-to-day work.

This is a fully remote position, offering the flexibility to work from home while staying connected to a collaborative, client-focused team. Eastern time zone hours are preferred; candidates in other time zones are welcome as long as they can work Eastern hours.

This is a newly created headcount managing a mixed book of fully-insured, self-funded, level-funded, and PEO clients. Specific book assignment will be finalized upon hire.

What You'll Do

• Manage a book of client accounts, serving as the primary point of contact for day-to-day benefits administration questions and issues
• Administer pre-tax benefit programs, including Section 125 (cafeteria) plans, Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA)
• Oversee COBRA administration, including notices, elections, and compliance timelines
• Support open enrollment, new hire onboarding, and qualifying life event processing
• Troubleshoot and resolve escalated benefits issues on behalf of clients and their employees
• Maintain accurate records across benefits administration platforms and carrier systems
• Proactively identify process improvements and incorporate AI and other digital tools into daily workflows to increase efficiency and accuracy
• Manage multiple client accounts and competing deadlines simultaneously in a fast-paced environment

What They're Looking For

Required Experience

• 3-5+ years of hands-on experience with employee benefits administration
• Working knowledge of pre-tax benefits (Section 125/cafeteria plans, FSA, HSA)
• Experience with COBRA administration
• Experience with Employee Navigator, Summit, and Zywave a plus
• Life & Health license preferred

Skills & Attributes

• Self-starter who takes initiative and works well independently, while still operating as part of a broader team
• Strong multitasking skills; comfortable managing multiple accounts and priorities at once
• Thrives under pressure and in a fast-paced, deadline-driven environment
• Enjoys staying busy and being hands-on across a variety of tasks
• Polished, professional demeanor suited for direct client and account interaction
• Tech-savvy, with the ability to quickly learn new systems and software
• Comfortable adopting and using AI tools to improve efficiency in daily work

Why Join This Team

Our client has spent over 20 years helping employers simplify payroll, benefits, and HR into a single, cohesive, compliant program. They work as a true extension of their clients' teams, pairing deep benefits expertise with modern, intuitive technology to take the complexity out of HR. Their team supports hundreds of mid- and large-sized employers across the private, union, and government sectors, and they've built a reputation as trusted, hands-on partners in an industry that isn't always known for that. If you want to do meaningful client-facing work, sharpen your benefits expertise, and be part of a team that genuinely takes pride in getting it right for the people they serve, this could be a great fit.

Compensation

Base salary range: $65,000–$75,000/year