On-site, contract role in Irving through Feb 2027!

Claims Support Representative

At Berkley Entertainment - Irving, we are driven by a passion for delivering excellence in entertainment insurance. Our team thrives on tackling challenges with innovation and precision. As a Claims Support Representative, you will play a crucial role in every client interaction, ensuring our promise of trust, speed, and impeccable service is always met.

Performance Objectives

• Efficiently manage and prioritize a diverse portfolio of claims, reducing the average processing time by 15% within the first six months.
• Develop and update comprehensive claim files with accuracy, ensuring 100% compliance with industry standards and company protocols.
• Collaborate proactively with adjusters and account managers to streamline claim resolutions, reducing escalations by 20% in the first year.
• Utilize research and analytical skills to evaluate claim data trends, providing insights that improve department efficiency by 10%.
• Regularly communicate with clients to deliver updates and guidance, achieving a client satisfaction score above 90% in biannual reviews.
• Lead the innovation of tools and resources to automate routine tasks, contributing to a 10% increase in departmental productivity.

Environment & Resources

Join a close-knit team of professionals dedicated to excellence and collaboration. You will report to the Claims Team Lead and have access to cutting-edge claims management software and professional development opportunities. Our supportive environment ensures you have the resources needed to excel and grow.

Essential Qualifications

• Bachelor's degree in Business, Insurance, or a related field.
• 2+ years of experience in a similar claims support role.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Detail-oriented with exceptional organizational skills.

Role Selling Points

• Be at the forefront of innovation with access to state-of-the-art technology.
• Work with a dynamic team that values collaboration and personal growth.
• Engage in meaningful work that impacts the entertainment industry, covered by top-tier insurance solutions.

Call-to-Action

Your next exciting opportunity awaits at Berkley Entertainment - Irving. If you are driven by challenge and innovation, apply now to join our team and make a remarkable difference!