Transforming Retail Delivery
At SHIPSI, we help retailers create better delivery experiences by connecting customers, retailers, and delivery partners through innovative logistics solutions.
We work with leading retail brands to solve complex delivery challenges, helping businesses deliver faster, more reliably, and with greater flexibility.
Joining SHIPSI means being part of a growing company where your work directly impacts customers, partners, and the future of retail delivery. A category nobody owns yet. Carriers optimize for speed and cost. Shipsi is changing the rules of the game: we take a cost center and turn into a better experience for customers and shippers alike — so the work here is genuinely new, not a better version of something that already exists.
Enterprise traction, startup surface area. Shipsi is live with global enterprise deployments through our logistics partnerships and with premium DTC brands directly.
Small team, senior scope. Ownership is wide by default. What we build ships, and you’ll see your work has real impact on customers.
Today we are seeking an experienced Product Manager who combines strategic thinking with operational execution. They are equally comfortable presenting a product vision to executive leadership, interviewing enterprise customers, analyzing product data, and collaborating with engineers to launch high-impact features.
This role requires someone who thrives in ambiguity, enjoys solving complex logistics challenges that redefine the future of retail fulfillment.
We're looking for someone who:
· Thinks strategically while executing tactically.
· Makes data-driven decisions.
· Is naturally curious about customer behavior.
· Simplifies complex problems into elegant product solutions.
· Balances customer requests with long-term product vision.
· Excels in cross-functional collaboration.
· Communicates effectively with executives, customers, and engineers.
· Is comfortable in a fast-paced startup where priorities evolve quickly.
The successful candidate will:
Product Strategy & Vision
· Own SHIPSI's product strategy and long-term roadmap.
· Define product vision aligned with company growth objectives.
· Evaluate emerging technologies and market trends to maintain competitive advantage.
· Prioritize investments based on customer value, revenue potential, and strategic impact.
Customer & Market Research
· Conduct ongoing customer discovery with retailers, carriers, and logistics partners.
· Partner with Customer Success, Sales, Channel Management, and Transition Management to understand customer
pain points.
· Analyze competitive products and industry trends.
· Translate customer feedback into scalable product solutions.
· Validate product concepts through research, prototypes, and pilot programs.
Roadmap Ownership
· Develop and maintain a transparent product roadmap.
· Prioritize initiatives using customer impact, business value, technical complexity, and ROI.
· Balance strategic initiatives with customer commitments and technical debt.
· Communicate roadmap priorities and trade-offs across the organization.
Cross-Functional Leadership
· Work closely with the teams below to ensure product priorities are understood and aligned across the company.
· Engineering
· UX/UI Design
· Customer Success
· Sales
· Marketing
· Operations
· Strategic Partnerships
· Executive Leadership
Product Delivery
· Define product requirements and success metrics.
· Collaborate Program Managers/Product Lead with Engineering during sprint planning and feature development.
· Review completed work to ensure it meets business objectives.
· Support product launches with Marketing and Customer Success.
· Monitor adoption and continuously improve released features.
Monitor and improve:
· Feature adoption
· Customer engagement
· Revenue impact
· Customer retention
· Operational efficiency
· Time-to-value for new customers
· Platform usage
· Product performance
· Use data to guide prioritization and investment decisions.
What we would like to see:
· 5–8+ years of Product Management experience in enterprise software.
· Proven experience owning a product roadmap from strategy through delivery.
· Experience partnering with engineering teams using Agile methodologies.
· Strong understanding of APIs, software integrations, and cloud-based applications.
· Demonstrated ability to prioritize competing initiatives using data.
· Excellent communication and stakeholder management skills.
· Strong analytical and problem-solving capabilities.
Preferred
· Experience in one or more of the following:
· Last-mile delivery
· Transportation Management Systems (TMS)
· Supply chain technology
· Retail technology
· eCommerce platforms
· Logistics software
· Experience working with enterprise retailers or logistics providers is highly preferred.
Why People Join SHIPSI
Growth-Stage Company
Retail and Logistics Innovation
Employees work at the intersection of:
Ownership and Collaboration
At SHIPSI:
Meaningful Work
The work we do helps retailers:
Equal Employment Opportunity Statement
At SHIPSI, we believe that diverse perspectives drive innovation. We are committed to building an inclusive workplace where everyone has the opportunity to succeed. SHIPSI is proud to be an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
Many employers also include a reasonable accommodation statement:
Reasonable Accommodation
SHIPSI is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the application or interview process, please let us know, and we will work with you to meet your needs.