Client Service Executive (Commercial Lines – Transportation Focus) | Commercial Lines Account Manager

Location: Kansas City

Base Salary: 100k plus bonus and benefits

Overview

We’re seeking an experienced Client Service Executive in the Kansas City area with a strong background in Transportation insurance accounts. This role supports complex commercial clients in industries such as trucking, cargo, and shipping, making it ideal for someone who understands the unique exposures, coverage structures, and service demands of transportation risks.

This is a senior-level service role combining strategic account management, client partnership, and team leadership. If you enjoy advising sophisticated clients, collaborating with Producers, and mentoring team members while delivering best-in-class service — this opportunity offers both impact and growth.

Key Responsibilities

Client & Book Management

• Manage an average book of business exceeding $1.5M in revenue
• Partner closely with the designated Producer to proactively identify client needs and recommend coverage solutions
• Lead the renewal strategy and execution process, ensuring timely, accurate, and competitive placements
• Retain existing business while identifying opportunities to expand services and lines of coverage
• Build strong relationships with transportation client decision-makers and operational contacts

Leadership & Team Development

• Mentor Client Service team members through coaching, feedback, and knowledge sharing
• Support a culture of continuous learning and high service standards
• Serve as a senior resource for coverage guidance, workflows, and service strategy

Operational Excellence

• Conduct periodic account audits to ensure compliance, accuracy, and service quality
• Maintain precise client and policy documentation within agency management systems
• Leverage technology and process improvements to enhance productivity and service delivery

Skills & Success Traits

• Strong understanding of Transportation insurance exposures
• Resilient and adaptable in a fast-paced environment
• Strong collaborator who builds internal and external partnerships
• Proactive mindset with a focus on solutions and client advocacy
• Excellent communication and organizational skills

Qualifications

Required

• Bachelor’s degree and 5+ years of client service and/or claims management experience
• OR High School diploma/GED with 10+ years of relevant experience
• Active Property & Casualty Insurance License
• Willingness to travel up to 25%

Preferred

• Experience managing books of business exceeding $1.5M revenue
• Direct experience with Transportation risks including Trucking, Cargo, and Shipping
• Experience handling large and complex commercial accounts

Send CV to Scott swhite@aprcareers.com